Customer service
Our promise: we treat each customer the way we would like to be treated ourselves: with care, empathy, enthusiasm, expertise in a professional manner. Treating customers fairly is the guiding principle to our customer service, fair claims policy, and corporate and social responsibility commitments.
Our customer service charter sets out the specific service standards our customers should expect us to meet.
The easy solution to a problem
Ansvar Insurance places the highest priority on providing prompt, efficient and friendly service including protecting your privacy.
However, if you do not believe this has been achieved the best first step is to go back to the employee or broker with whom you were dealing to see if they can resolve the problem.
If that is not possible, then we invite you to contact the Manager for New Zealand who will review the problem. Acknowledgement of the complaint will be made within three working days from the day the complaint is received by telephone or in writing.
Insurance Council membership
We are a member of Insurance Council of New Zealand Inc(ICNZ), and this carries with it responsibilities for conducting business in a professional manner.
Fair Insurance Code
As members of ICNZ we are bound by the terms of the Fair Insurance Code, which may be viewed on the ICNZ website or on an explanatory brochure available from our office. The code provides a number of benefits and safeguards to our customers who purchase personal and domestic insurance policies.
